How to Claim Warranty Croma?

Buying an appliance or gadget from Croma gives you access to one of India’s most trusted electronics retailers. Known for selling products from leading brands and its own in-house range, Croma ensures quality and reliability. But like any device, issues can occasionally arise — that’s when your warranty steps in to protect you from repair costs.

If you’ve purchased a Croma-branded product and need after-sales support, knowing how to claim your Croma warranty is the key to getting fast, reliable service. The process is designed to be simple and customer-focused. When handled through an authorised Croma Service Center, you can be confident that your device will be repaired or replaced using genuine parts and skilled technicians.

Understanding the Croma Warranty

Croma provides a standard manufacturer’s warranty for all its products, covering any technical or manufacturing defects that appear during normal usage. This ensures that you can enjoy peace of mind long after your purchase.

Typically, the Croma warranty covers:

Manufacturing or technical defects that occur during regular use.
Internal component failures not caused by external damage.
Free replacement or repair of faulty parts within the warranty period.
Labour charges related to the covered repair.

However, the warranty does not cover:

Physical or accidental damage, including screen cracks or liquid exposure.
Damage caused by voltage fluctuations or mishandling.
Problems resulting from unauthorised repair attempts.
Cosmetic issues such as scratches, dents, or wear and tear.
Issues caused by using incompatible accessories or parts.

Understanding these points helps you determine whether your issue qualifies for warranty service before approaching a center.

Warranty Duration by Product Category

Croma offers different warranty durations depending on the product type. Here’s a general idea of what you can expect:

Warranty durations include:

Croma Smart TVs: 1 year on product (and additional years on panels for select models).
Refrigerators and Washing Machines: 1 year on product + 5 years on compressor or motor.
Kitchen Appliances: 1–2 years, depending on the model.
Mobile Accessories and Gadgets: 6 months to 1 year.
Audio Products: 1 year from the date of purchase.

Always check your invoice and warranty card to confirm the specific duration for your product.

Step-by-Step: How to Claim Croma Warranty

Claiming your Croma warranty is a straightforward process if you follow the right steps. Here’s how you can do it:

Step 1: Verify Your Warranty Status

Check your purchase invoice or warranty card for the date of purchase.
Note down your product’s serial number and model.
Make sure your product is still within the warranty period.

Step 2: Gather the Required Documents
Before reaching out to the service center, ensure you have the following:

Original purchase invoice.
Product serial number and model.
A short description of the issue.
Warranty card (if provided).

Step 3: Contact the Croma Service Center
Once you’ve verified your warranty, reach out to your nearest Croma Service Center. You can call, visit in person, or connect through Croma’s official customer support line. Explain the issue in detail and provide your product information.

Step 4: Product Inspection
A trained technician will inspect your product to determine whether the issue is covered under warranty. This step ensures the problem is accurately identified and processed correctly.

Step 5: Warranty Approval and Repair Process
If the issue is covered, your product will be repaired or replaced at no additional cost. All repairs are done using genuine Croma parts to maintain product quality and performance.

Step 6: Product Collection or Delivery
After the repair is complete, you’ll receive a service update. Depending on your location, you can either collect your device from the center or request home delivery if available.

Following this process ensures a smooth, stress-free warranty experience.

Services Offered Under Croma Warranty

Croma’s warranty program covers a range of repair and replacement services, depending on the nature of your product’s defect.

Some of the most common services include:

Display repairs or replacements for TVs and monitors.
Motor servicing and replacement for washing machines.
Compressor repairs for refrigerators and air conditioners.
Circuit board repairs for small and large appliances.
Internal wiring fixes and component calibration for electronics.

Each repair is carried out by certified technicians trained to follow Croma’s service standards, ensuring safety and durability.

When Warranty Claims Can Be Rejected

Even within the warranty period, some conditions may lead to a rejected claim. Being aware of these helps you avoid delays and misunderstandings.

Your claim may be rejected if:

The product shows signs of physical or water damage.
The warranty seal is broken or serial number is missing.
Repairs were done by unauthorised technicians.
The issue is cosmetic and doesn’t affect performance.
You can’t provide valid proof of purchase.
The product was damaged by external accessories or power surges.

To avoid rejection, always use your device as recommended in the product manual and keep your invoice safe.

Tips for Smooth Warranty Claims

A few small steps can make your warranty claim faster and easier:

Keep your invoice and warranty card in a safe place.
Don’t try to repair the product yourself or through local shops.
Describe the issue clearly when you visit or call customer service.
Follow regular maintenance and cleaning instructions.
Ask for a service receipt or job sheet when submitting your device.
If your product has data storage (like TVs with USB playback), back up your data before submitting.

Being organised and proactive helps the service team process your claim efficiently.

Checking Your Croma Warranty Status

It’s always best to check your product’s warranty validity before raising a claim.

You can do this by:

Checking the purchase date on your invoice.
Locating your product’s model and serial number.
Contacting Croma customer care with these details to verify coverage.

Once verified, they’ll confirm your eligibility and guide you to the right service center.

Out-of-Warranty Service Options

If your Croma product is no longer under warranty, you can still get support from authorised service centers. While these repairs are paid, you’ll receive the same level of expertise and original part replacements.

Out-of-warranty services include:

Paid repairs and replacements for internal components.
General inspection and cleaning services.
Screen, motor, or compressor repairs.
Software or firmware troubleshooting for smart devices.

These options ensure your Croma product remains functional even after warranty expiration.

Why Choose an Authorised Croma Service Center

When it comes to repairs, authorised centers are the safest choice. The Croma Service Center ensures your product is handled by trained experts using genuine spare parts and tools approved by the brand.

Here’s why it’s worth it:

Technicians are trained for Croma-specific models.
Repairs use 100% genuine parts.
The warranty remains valid after repairs.
Transparent service process with clear communication.
Faster turnaround times and trustworthy results.

This guarantees that your product’s performance, safety, and warranty integrity remain intact.

Customer Responsibilities During Warranty

Croma’s warranty process is smooth, but it also relies on customer cooperation. You can make it easier by:

Providing accurate product and defect information.
Avoiding tampering or DIY repairs.
Keeping the product in original condition before inspection.
Retaining all receipts, warranty cards, and service reports.
Using the product responsibly under normal conditions.

Following these practices ensures your warranty claim gets processed quickly without unnecessary issues.

Conclusion

Claiming your Croma warranty is a simple and transparent process when handled properly. All you need to do is verify your product’s warranty, collect the necessary documents, and visit an authorised Croma Service Center. From there, professional technicians will inspect, repair, or replace your product using genuine parts while maintaining warranty standards. Croma’s reliable after-sales service ensures you get quick resolutions, high-quality repairs, and lasting performance for all your electronic devices.

Frequently Asked Questions

Q1. How long is the warranty on Croma TVs and appliances?
Most Croma products come with a 1-year comprehensive warranty, with extended coverage on select parts like compressors or motors.

Q2. Can I claim warranty without a bill?
You’ll need an invoice for warranty verification, though some centers may verify via serial number in special cases.

Q3. Are accessories like remotes and cables covered?
Accessories usually come with limited warranty coverage, depending on the product.

Q4. How long does it take to repair a Croma product under warranty?
Typically, repairs take 7–10 business days, depending on part availability and issue type.

Q5. What should I do if my warranty is expired?
You can still get out-of-warranty support from authorised Croma service centers for a reasonable fee.

Q6. Can third-party repairs affect my warranty?
Yes, unauthorised repairs can void your warranty. Always go through official Croma channels.

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