The Arlo app plays a vital role in controlling and monitoring your Arlo security system. From viewing live feeds to receiving motion alerts, it’s the main interface between you and your smart home cameras.
So, when the Arlo app not working, it can be frustrating and even alarming. Fortunately, most issues can be resolved with a few simple troubleshooting steps. Below, we explore common problems and practical solutions.
Common Issues With the Arlo App
Many users experience similar issues with the Arlo app, such as the app crashing upon launch, freezing during use, or failing to load live video streams. Some users report not receiving notifications, being unable to log in, or seeing their devices appear offline even when they are connected.
These problems can occur across both Android and iOS platforms and may be linked to software glitches, outdated apps, network interruptions, or compatibility problems with the device’s operating system.
Initial Troubleshooting Steps to Fix Arlo app not working
If the Arlo app is not responding or functioning properly, start with the basics. First, close the app completely and reopen it. Sometimes, background processes can cause the app to lag or freeze.
Restarting your smartphone or tablet can also help clear minor system bugs that interfere with app performance. Ensure your internet connection is stable, as a weak or inconsistent signal can prevent the app from communicating with your Arlo cameras or base station.
Another essential step is to check for updates. Visit the App Store or Google Play Store and make sure you have the latest version of the Arlo app installed. App updates often contain important bug fixes and improvements.
Similarly, check if your phone’s operating system needs an update, as outdated software can sometimes cause compatibility issues with the app.
-- Troubleshooting on iOS Devices
For iPhone or iPad users, it’s important to check the app’s permissions. Go to your device settings, find the Arlo app, and make sure it has access to necessary features such as the camera, microphone, notifications, and location services.
If you're using a recent iOS version, you can also try offloading the app via your phone's storage settings and then reinstalling it, which clears cached data without losing your login details or configurations.
-- Troubleshooting on Android Devices
Android users can take additional steps to resolve problems with the Arlo app. Go into your phone's settings, navigate to Apps > Arlo > Storage, and then clear the app cache. If that doesn’t help, you can also try clearing the app data, though this may log you out and reset some app settings.
Additionally, ensure that battery optimization settings aren't restricting the Arlo app, as some Android systems aggressively limit background processes to conserve power.
-- Advanced Fixes and Device Resets
If the basic steps don’t resolve the issue, uninstalling and reinstalling the Arlo app can often fix deeper problems. A fresh install can remove corrupted files or settings that may be causing the app to malfunction.
If your Arlo cameras or base station are showing offline or aren’t syncing, you may need to reset the hardware. This typically involves pressing the reset button on the base station until the LED indicator flashes amber.
For cameras, the process may involve removing and reinserting the battery or holding the sync button for a few seconds. Always consult the official Arlo support site for device-specific instructions.
-- Check Arlo's Service Status
Occasionally, the issue may not be on your end at all. Arlo’s servers may experience outages or maintenance periods that temporarily disrupt service. You can check the current status of Arlo services by visiting their official status page at status.arlo.com. If the servers are down, all you can do is wait until service is restored.
-- Still Not Working? Contact Arlo Support
If you’ve tried all the above solutions and the Arlo app is still not working, it’s time to reach out to Arlo’s support team. You can contact them directly through the app under Settings > Support, or visit support.arlo.com for further help. Their technical support team can assist with advanced troubleshooting and warranty-related issues.
Final Thoughts
When the Arlo app stops working, it can disrupt your sense of security and convenience. However, most problems can be fixed by following a logical troubleshooting process—checking connectivity, updating the app, adjusting system settings, or resetting your devices.
Keeping your software up to date and monitoring Arlo’s service status can also help prevent future disruptions. With a bit of patience and the right steps, you’ll likely have your Arlo system back online in no time.
